Support & FAQ
We're here to help.
Frequently asked questions
Is EMOTILES free to use?
Yes! EMOTILES has a free tier with core features. Premium features are available with a subscription.
Which devices support EMOTILES?
EMOTILES is currently available on iOS (iPhone and iPad). Android support is coming soon.
Can I use EMOTILES offline?
Yes, you can log your daily colors and emotions offline. Your data syncs when you reconnect.
How do I order a print?
Go to your artwork detail page, tap "Order Print", select your product type and size, then complete checkout with your shipping details.
What is the return policy?
We offer free returns within 30 days of delivery if you are not satisfied with your print quality.
How long does printing take?
Standard production takes 3–5 business days, then 3–7 business days for delivery depending on your location.
Can I delete my account?
Yes, you can delete your account from Settings > Account > Delete Account. This action is permanent.
Is my data private?
Your data is private by default. You control what is shared publicly. We never sell personal data.
Still need help?
Our support team responds within 24 hours.